Refund policy

RETURN & REFUND POLICY

At Shoestt, we are committed to providing a secure and transparent shopping experience. If you are not fully satisfied with your purchase, you may request a return under the conditions below.

Return Period
Return requests must be submitted within 30 days from the date of delivery.

Eligibility Requirements
To qualify for a return:

  • The product must be unused and unworn

  • The item must be in its original condition

  • Original packaging must be included

  • All tags, accessories, and components must be present

We do not accept returns for:

  • Used or worn products

  • Items damaged due to misuse

  • Products missing parts or original packaging

  • Clearance or final sale items

Return Request Procedure
To initiate a return, please contact our support team and include:

  • Order number

  • Full name used for the order

  • Reason for return

  • Photos (required for damaged or defective items)

Return instructions will be provided once the request is reviewed and approved.

Return Shipping
Customers are responsible for return shipping costs unless the product received was defective or incorrect. We recommend using a trackable shipping method. Shoestt is not responsible for lost return shipments.

Refund Processing
After receiving and inspecting the returned item:

  • Approved refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days depending on your bank or card provider

Non-Refundable Charges

  • Original shipping fees

  • Customs duties and import taxes